MeetMe Global Access

Frequently asked questions (FAQ)

When can I begin to use my account?

What information should I give to someone invited to my conference?

What do I need in order to join a meeting?

What if I need help during the conference?

How do I alter the announcement on the MeetMe Global Access service when someone joins a call?

What is a MeetMe Global Access dial-in number?

Where can I find a list of MeetMe Global Access dial-in numbers?

In which countries is MeetMe Global Access available?

How do I improve the sound quality of my call?

What is a local toll-free number?

What is an international dial-in number?

When can I begin to use my account?

Immediately, there is no need to activate it. Simply follow the steps in the MeetMe Global Access Reference Guide.

What information should I give to someone invited to my conference?

Simply tell your participants what time the meeting will start and give them the dial-in telephone number and the participant passcode.

What do I need in order to join a meeting?

All you need is a touch-tone phone, the dial-in number and passcode.

What if I need help during the conference?

Press *0 on your telephone keypad during the call to reach a conference coordinator who may ask you about:

  • Who is experiencing the issue?
  • What is the issue?
  • When did the issue occur?
  • What meeting telephone number did the person dial?
  • What was the telephone number the person dialed from?
  • What was the type of telephone used (e.g., mobile, landline, or IP phone)?

If unable to reach the operator using *0 please contact the helpdesk.

How do I alter the announcement on the MeetMe Global Access service when someone joins a call?

MeetMe Global Access settings can be changed within My Meeting Manager or via the Help desk. Options for both entry and exit of participant, include: no announcement, a tone, or a personal announcement that gives the participant's name.

What is a MeetMe Global Access dial-in number?

A MeetMe Global Access dial-in number allows international participants to dial into the conference calls using a local dial-in number.

Local numbers are easier to dial and more cost-effective than using international numbers.

Where can I find a list of MeetMe Global Access dial-in numbers?

To view your complete list of Global Access Numbers, visit the Find Your Global Access Numbers page on our website.

In which countries is MeetMe Global Access available?

MeetMe Global Access is available from over 70 countries. To view your complete list of Global Access Numbers, visit the Find Your Global Access Numbers on our website.

How do I improve the sound quality of my call?

* 6 Mute on/off - If you are in a noisy environment or on a mobile phone, you can mute your own line. Participants can mute their own line when not speaking. This will reduce background noise levels in the conference call.

Try not to use a speaker phone. If unavoidable, use the mute function stated above when not speaking and move away any projectors from the microphones.

* 0 Operator assistance - Use this function if you still find you have sound problems and a Conference Coordinator will help you to resolve any audio problems.

What is a local toll-free number?

A local toll-free phone number is a toll-free number participants can use to dial-in.

What is an international dial-in number?

An international dial-in number allows participants from over 70 countries to join the call with a local dial-in number, saving them the cost of an international call.

BT conferencing help desk

 

For help during your call key *0